TERMS & CONDITIONS
Last Updated: December 2025
IROC Marketable Business Solutions, LLC
Hampton, VA
1. Introduction
These Terms & Conditions (“Terms”) govern your use of the IROC Marketable Business Solutions, LLC (“Company,” “we,” “our,” “us”) website, services, coaching programs, VA support, digital products, and content.
By using this website or purchasing any service or product, you agree to these Terms.
2. Services Covered
These Terms apply to:
Marketing support services
VA support services
Coaching & project management services
Digital products (courses, PDFs, templates, workshops)
Events, programs, and trainings
Subscription programs
Every client signs a separate service agreement.
In the event of any conflict, the signed agreement overrides these Terms.
3. Refund Policy
A. Coaching & Project Management Services
No refunds are offered for coaching or project management services.
If a client ends their contract early, unused services may be credited toward future services.
Credits must be used within 30 days of contract termination.
Credits have no cash value.
B. VA Support Services
VA clients may cancel their service with 30 days’ notice.
No refunds are provided for hours already paid for or unused within the current cycle.
C. Marketing Services
All marketing services are non-refundable once work begins.
D. Events, Programs & Live Workshops
Some events offer conditional refunds.
Refund eligibility requires:
Full attendance or complete viewing of the program
Completion of at least 90% of required work
Submission of proof within the allowed timeframe
Failure to meet ALL criteria voids refund eligibility.
E. Digital Products
Digital products (PDFs, templates, downloads, courses, workshops) are non-refundable due to the nature of instant access.
4. Payment Terms
All payments must be made through approved processors (Stripe, PayPal, GHL, etc.).
Late payments may incur fees outlined in each individual contract.
Access to services may be paused for non-payment.
5. Subscription Programs
For programs such as the IROC Implementation Academy and subscription-based marketing support:
Subscription fees will auto-renew unless canceled.
No refunds are granted for payments already processed.
Clients may cancel future billing with advance notice outlined in the subscription details.
6. No Guarantee of Results
While we provide guidance, support, education, and implementation services, we do not guarantee results, financial outcomes, business performance, or specific achievements.
Client success depends on many factors, including effort, resources, market conditions, and implementation.
7. No Legal or Financial Advice
Our services do not provide:
Legal advice
Financial advice
Tax advice
Medical or psychological advice
Clients should consult licensed professionals for these matters.
8. Client Responsibilities
Clients agree to:
Provide accurate information during onboarding
Communicate clearly and promptly
Provide required assets, access, and approvals
Respect timelines and guidelines
Maintain appropriate behavior with staff and contractors
Failure to participate may impact service outcomes.
9. Use of Website & Intellectual Property
All content on this website — including text, graphics, logos, videos, digital products, and training materials — is owned by IROC Marketable Business Solutions, LLC.
Clients and visitors may not:
Copy
Share
Reproduce
Repackage
Sell
Distribute
Claim as their own
Use content commercially
without written permission.
10. Age Requirements
You must be 18 or older to sign a contract with us.
Minors who own businesses may only access services when a parent or guardian signs on their behalf.
11. Limitation of Liability
To the fullest extent permitted by law:
We are not liable for indirect, incidental, or consequential damages.
Our liability will never exceed the amount paid for your service or product.
12. Governing Law
These Terms are governed by the laws of the Commonwealth of Virginia.
Any disputes will be handled in Virginia courts or through arbitration, as outlined in the client’s service contract.
13. Changes to These Terms
We may update these Terms at any time.
Updates will be effective upon posting.
14. Contact Information
For questions about these Terms:
[email protected]
Overcoming Common Concerns
“I don’t know what to delegate.”
We help you build your delegation list on your onboarding call.
“I’ve had unreliable help before — I’m nervous.”
Our VAs are vetted, trained, supervised, and supported.
You’re never left alone to manage them.
“What if we’re not a good fit?”
No stress — we rematch quickly and smoothly if needed.
“I don’t have systems or SOPs.”
You don’t need them. We help you create structure as we go.
“I don’t have time to train someone.”
That’s the point — we make it as simple and low-lift as possible.
How It Works
1. Book a Call
Tell us what’s overwhelming you and what you want support with.
2. Choose Your Package
We help you select the best monthly option based on your workload.
3. Onboarding & VA Matching
You pay the $150 onboarding fee, meet your VA, and get weekly support for the first month as we ensure everything is running smoothly.
4. Your VA Gets to Work
You focus on the CEO tasks. We handle the rest.
Client Wins
CUSTOMER CARE
SOCIAL MEDIA HANDLES
LEGAL
